WhatsApp Business Platform Campaigns

API endpoints for setting up and managing campaigns via the WhatsApp Business Platform.

WhatsApp Business Platform Campaigns

Overview

The WhatsApp Business Platform Campaigns API empowers organizations to design and implement effective messaging campaigns targeting contacts on WhatsApp. By leveraging this platform, businesses can engage their audience on a widely-used messaging app, increasing open rates and enhancing customer interactions.

Key Benefits

Wider Reach: Connect with billions of users worldwide.
Personalization: Customize messages to maximize engagement.
Rich Media: Send images, videos, and documents.
Automation: Schedule and automate messaging workflows.

Use Cases

Product Promotions
Customer Feedback Campaigns
Announcements and Updates

Limitations

Requires a verified business account.
Limited to contacts who have opted-in.

After reading through this tutorial, try out the endpoints here

Getting Started

Authorization

To interact with the WhatsApp Business Platform Campaigns API, you need to authorize your requests using an API key, which must be included in the X-API-KEY header for every request.

Setting Up Your API Key

Navigate to Account → API Key tab in your dashboard.
Generate or refresh your API Key if necessary.
Copy the API Key and store it securely.

Note: Keep your API key confidential to ensure the security of your service.

Example Header:

-H 'X-API-Key: {YOUR_API_KEY}'

For more details on authorization, refer to the Authorization Guide.

Step-by-Step Guide

1. Retrieve Phone Numbers

Endpoint: GET /api/v1/workspace/{workspace_id}/phones

Begin by retrieving available phone numbers linked to your WhatsApp Business account. These numbers will be used as sender IDs in campaigns.

Request Parameters:

workspace_id: Unique identifier for your workspace.
Optional query params like offset, limit, is_owned, and enabled for filtered results.

Example Request:

curl -X 'GET' \
  'https://seax.seasalt.ai/seax-api/api/v1/workspace/{workspace_id}/phones?offset=0&limit=10' \
  -H 'accept: application/json' \
  -H 'X-API-Key: {YOUR_API_KEY}'

Response:

{
  "data": [
    {
      "name": "Sales Line",
      "phone": "+11234567890",
      "id": "phone_id_string"
    }
  ],
  "total": 1
}

Field	Type	Description	Allowed Values / Example	Required
`X-API-Key`	`string (header)`	API key for authorization.	`e91772ccb5e6ce5f932d6417eacd9a1e031b957101cdb68be76d417defa7fd28`	✅
`workspace_id`	`string (path)`	Unique identifier of the workspace	`3fa85f64-5717-4562-b3fc-2c963f66afa6`	✅
`offset`	`integer (query)`	Number of results to skip. Default is 0.	`0`
`limit`	`integer (query)`	Max number of results to return. Default is 10.	`10`
`is_owned`	`boolean (query)`	Filter for owned records only. Default is false.	`true`, `false`
`enabled`	`boolean (query)`	Filter by enabled status. Default is true.	`true`, `false`

2. Retrieve Contacts

Endpoint: GET /api/v1/workspace/{workspace_id}/contacts

Next, access your contact list that you wish to target with your WhatsApp campaign.

Request Parameters:

workspace_id: Unique identifier for your workspace.
Optional query params like offset, limit, and keyword for refined searches.

Example Request:

curl -X 'GET' \
  'https://seax.seasalt.ai/seax-api/api/v1/workspace/{workspace_id}/contacts?offset=0&limit=10' \
  -H 'accept: application/json' \
  -H 'X-API-Key: {YOUR_API_KEY}'

Response:

{
  "data": [
    {
      "name": "John Doe",
      "phone": "+1234567890",
      "id": "contact_id_string"
    }
  ],
  "total": 1
}

Field	Type	Description	Allowed Values / Example	Required
`X-API-Key`	`string (header)`	API key for authorization.	`e91772ccb5e6ce5f932d6417eacd9a1e031b957101cdb68be76d417defa7fd28`	✅
`workspace_id`	`string (path)`	Unique identifier of the workspace	`3fa85f64-5717-4562-b3fc-2c963f66afa6`	✅
`offset`	`integer (query)`	Number of rows to skip. Default is 0.	`0`
`limit`	`integer (query)`	Number of rows to return. Default is 10.	`10`
`keyword`	`string (query)`	Search keyword for contact names.	`+18111222333`

3. Set Up WhatsApp Campaign

Endpoint: POST /api/v1/workspace/{workspace_id}/campaigns

IMPORTANT: This endpoint will immediately send the campaign to all selected contacts. Carefully select your target audience using contact labels.

To initiate a WhatsApp Business Platform campaign, you’ll need to configure various parameters based on your targeting and messaging requirements.

Field	Type	Description	Allowed Values / Example	Required
`X-API-Key`	`string (header)`	API key for authorization. See Authorization Guide	`e91772ccb5e6ce5f932d6417eacd9a1e031b957101cdb68be76d417defa7fd28`	✅
`workspace_id`	`string (path)`	Unique identifier of the workspace	`3fa85f64-5717-4562-b3fc-2c963f66afa6`	✅
`name`	`string`	Campaign name	`WhatsApp Holiday Sale 2025`	✅
`type`	`string`	Campaign type	`WHATSAPP_BUSINESS_PLATFORM_MESSAGE`	✅
`message`	`string`	Message content	`🎉 Holiday Sale! Get 30% off all items. Use code HOLIDAY30. Valid until Dec 31st!`	✅
`phone_ids`	`array[string]`	Phone number IDs to send from	`["020086f5-fb0e-4a0c-920a-bbdd04f4381c"]`	✅
`any_contact_label_ids`	`array[string]`	Include contacts with any of these labels	`["11111111-2222-4444-3333-555555555555"]`
`all_contact_label_ids`	`array[string]`	Include contacts with all of these labels	`["22222222-3333-5555-4444-666666666666"]`
`exclude_contact_ids`	`array[string]`	Exclude specific contact IDs	`["11111111-2222-4444-3333-555555555555"]`
`exclude_any_contact_label_ids`	`array[string]`	Exclude contacts with any of these labels	`["33333333-4444-6666-5555-777777777777"]`
`start_time`	`string ($date-time)`	Campaign start time (for scheduling)	`2025-07-18T10:00:00+00:00`
`end_time`	`string ($date-time)`	Campaign end time (for scheduling)	`2025-07-18T18:00:00+00:00`
`is_schedule`	`boolean`	Whether the campaign is scheduled	`true`, `false`
`enable_link_shortening`	`boolean`	Enable automatic link shortening in messages	`true`, `false`
`attach_contact_label_ids`	`array[string]`	Labels to attach to contacts after campaign	`["holiday_campaign_2025"]`

Example: Basic WhatsApp Campaign

Request:

curl -X 'POST' \
  'https://seax.seasalt.ai/seax-api/api/v1/workspace/3fa85f64-5717-4562-b3fc-2c963f66afa6/campaigns' \
  -H 'accept: application/json' \
  -H 'Content-Type: application/json' \
  -H 'X-API-Key: e91772ccb5e6ce5f932d6417eacd9a1e031b957101cdb68be76d417defa7fd28' \
  -d '{
    "name": "WhatsApp Holiday Sale 2025",
    "type": "WHATSAPP_BUSINESS_PLATFORM_MESSAGE",
    "message": "🎉 Holiday Sale! Get 30% off all items. Use code HOLIDAY30. Shop now: https://example.com/sale",
    "phone_ids": ["020086f5-fb0e-4a0c-920a-bbdd04f4381c"],
    "any_contact_label_ids": ["11111111-2222-4444-3333-555555555555"],
    "exclude_any_contact_label_ids": ["22222222-3333-5555-4444-666666666666"],
    "enable_link_shortening": true,
    "attach_contact_label_ids": ["33333333-4444-6666-5555-777777777777"],
    "is_schedule": false
  }'

Response:

{
  "id": "campaign_12345678-abcd-efgh-ijkl-123456789012",
  "name": "WhatsApp Holiday Sale 2025",
  "type": "WHATSAPP_BUSINESS_PLATFORM_MESSAGE",
  "message": "🎉 Holiday Sale! Get 30% off all items. Use code HOLIDAY30. Shop now: https://example.com/sale",
  "status": "sending",
  "created_time": "2025-07-17T19:00:00.000Z",
  "updated_time": "2025-07-17T19:00:00.000Z",
  "start_time": "2025-07-17T19:00:00.000Z",
  "phones": [
    {
      "id": "020086f5-fb0e-4a0c-920a-bbdd04f4381c",
      "phone": "+1234567890",
      "name": "WhatsApp Business Line"
    }
  ],
  "target_contact_count": 850,
  "job_id": "job_12345678-abcd-efgh-ijkl-123456789012"
}

Example: Scheduled WhatsApp Campaign

Request:

curl -X 'POST' \
  'https://seax.seasalt.ai/seax-api/api/v1/workspace/3fa85f64-5717-4562-b3fc-2c963f66afa6/campaigns' \
  -H 'accept: application/json' \
  -H 'Content-Type: application/json' \
  -H 'X-API-Key: e91772ccb5e6ce5f932d6417eacd9a1e031b957101cdb68be76d417defa7fd28' \
  -d '{
    "name": "Weekend Flash Sale",
    "type": "WHATSAPP_BUSINESS_PLATFORM_MESSAGE",
    "message": "⚡ Flash Sale Alert! 48 hours only - 40% off everything!",
    "phone_ids": ["020086f5-fb0e-4a0c-920a-bbdd04f4381c"],
    "any_contact_label_ids": ["vip_customers"],
    "start_time": "2025-07-18T08:00:00+00:00",
    "end_time": "2025-07-18T20:00:00+00:00",
    "is_schedule": true,
    "enable_link_shortening": true
  }'

4. Monitor Campaign Progress

Endpoint: GET /api/v1/workspace/{workspace_id}/campaigns/{campaign_id}

Get detailed information about a specific campaign to track performance and delivery status.

Field	Type	Description	Allowed Values / Example	Required
`X-API-Key`	`string (header)`	API key for authorization. See Authorization Guide	`e91772ccb5e6ce5f932d6417eacd9a1e031b957101cdb68be76d417defa7fd28`	✅
`workspace_id`	`string (path)`	Unique identifier of the workspace	`3fa85f64-5717-4562-b3fc-2c963f66afa6`	✅
`campaign_id`	`string (path)`	Unique identifier of the campaign	`campaign_12345678-abcd-efgh-ijkl-123456789012`	✅

Example

Request:

curl -X 'GET' \
  'https://seax.seasalt.ai/seax-api/api/v1/workspace/3fa85f64-5717-4562-b3fc-2c963f66afa6/campaigns/campaign_12345678-abcd-efgh-ijkl-123456789012' \
  -H 'accept: application/json' \
  -H 'X-API-Key: e91772ccb5e6ce5f932d6417eacd9a1e031b957101cdb68be76d417defa7fd28'

Response:

{
  "id": "campaign_12345678-abcd-efgh-ijkl-123456789012",
  "name": "WhatsApp Holiday Sale 2025",
  "type": "WHATSAPP_BUSINESS_PLATFORM_MESSAGE",
  "status": "finished",
  "message": "🎉 Holiday Sale! Get 30% off all items. Use code HOLIDAY30. Shop now: https://example.com/sale",
  "created_time": "2025-07-17T19:00:00.000Z",
  "updated_time": "2025-07-17T19:15:00.000Z",
  "start_time": "2025-07-17T19:00:00.000Z",
  "end_time": "2025-07-17T19:15:00.000Z",
  "statistics": {
    "total_contacts": 850,
    "sent": 845,
    "failed": 5,
    "delivered": 820,
    "read": 680,
    "replied": 127
  },
  "phones": [
    {
      "id": "020086f5-fb0e-4a0c-920a-bbdd04f4381c",
      "phone": "+1234567890",
      "name": "WhatsApp Business Line"
    }
  ]
}

5. Get Campaign Logs

Endpoint: GET /api/v1/workspace/{workspace_id}/campaigns/{campaign_id}/logs

Retrieve detailed logs for individual message deliveries to understand specific delivery outcomes.

Field	Type	Description	Allowed Values / Example	Required
`X-API-Key`	`string (header)`	API key for authorization. See Authorization Guide	`e91772ccb5e6ce5f932d6417eacd9a1e031b957101cdb68be76d417defa7fd28`	✅
`workspace_id`	`string (path)`	Unique identifier of the workspace	`3fa85f64-5717-4562-b3fc-2c963f66afa6`	✅
`campaign_id`	`string (path)`	Unique identifier of the campaign	`campaign_12345678-abcd-efgh-ijkl-123456789012`	✅
`message_statuses`	`string (query)`	Filter by message status	`sent,delivered,failed`
`offset`	`integer (query)`	Number of rows to skip. Default: `0`	`0`
`limit`	`integer (query)`	Number of rows to return. Default: `10`	`10`

Example

Request:

curl -X 'GET' \
  'https://seax.seasalt.ai/seax-api/api/v1/workspace/3fa85f64-5717-4562-b3fc-2c963f66afa6/campaigns/campaign_12345678-abcd-efgh-ijkl-123456789012/logs?offset=0&limit=10&message_statuses=delivered,failed' \
  -H 'accept: application/json' \
  -H 'X-API-Key: e91772ccb5e6ce5f932d6417eacd9a1e031b957101cdb68be76d417defa7fd28'

Response:

{
  "data": [
    {
      "id": "log_12345678-abcd-efgh-ijkl-123456789012",
      "contact_id": "11111111-2222-4444-3333-555555555555",
      "contact_name": "John Doe",
      "contact_phone": "+12345678900",
      "message_status": "delivered",
      "sent_time": "2025-07-17T19:01:00.000Z",
      "delivered_time": "2025-07-17T19:01:30.000Z",
      "read_time": "2025-07-17T19:05:15.000Z",
      "error_message": null,
      "message_id": "wamid_12345678-abcd-efgh-ijkl-123456789012"
    },
    {
      "id": "log_87654321-dcba-hgfe-lkji-210987654321",
      "contact_id": "22222222-3333-5555-4444-666666666666",
      "contact_name": "Jane Smith",
      "contact_phone": "+19876543210",
      "message_status": "failed",
      "sent_time": "2025-07-17T19:01:00.000Z",
      "delivered_time": null,
      "read_time": null,
      "error_message": "User is not registered on WhatsApp Business Platform",
      "message_id": "wamid_87654321-dcba-hgfe-lkji-210987654321"
    }
  ],
  "total": 845,
  "offset": 0,
  "limit": 10
}

6. Import Contacts (Optional)

Endpoint: POST /api/v1/workspace/{workspace_id}/import_contacts

Import contacts from a CSV file if you need to add new contacts to your workspace.

Field	Type	Description	Allowed Values / Example	Required
`X-API-Key`	`string (header)`	API key for authorization. See Authorization Guide	`e91772ccb5e6ce5f932d6417eacd9a1e031b957101cdb68be76d417defa7fd28`	✅
`workspace_id`	`string (path)`	Unique identifier of the workspace	`3fa85f64-5717-4562-b3fc-2c963f66afa6`	✅
`file`	`file (form-data)`	CSV file containing contacts	`whatsapp_contacts.csv`	✅
`duplicate_strategy`	`string (query)`	How to handle duplicate contacts	`mark`, `skip`, `update`
`phone_country`	`string (query)`	Default country code for phone numbers	`US`, `GB`, `CA`

Example

Request:

curl -X 'POST' \
  'https://seax.seasalt.ai/seax-api/api/v1/workspace/3fa85f64-5717-4562-b3fc-2c963f66afa6/import_contacts?duplicate_strategy=mark&phone_country=US' \
  -H 'accept: application/json' \
  -H 'X-API-Key: e91772ccb5e6ce5f932d6417eacd9a1e031b957101cdb68be76d417defa7fd28' \
  -F 'file=@whatsapp_contacts.csv'

Response:

{
  "id": "job_12345678-abcd-efgh-ijkl-123456789012",
  "status": "processing",
  "job_type": "import_contacts",
  "created_time": "2025-07-17T19:00:00.000Z",
  "updated_time": "2025-07-17T19:00:00.000Z",
  "progress": 0,
  "total_items": 500,
  "processed_items": 0,
  "failed_items": 0
}

7. Common Errors & Handling

Understanding typical error responses is key to troubleshooting:

Authentication Errors

{
  "error": "Unauthorized",
  "message": "Invalid API Key",
  "status_code": 401
}

Solution: Verify and refresh your API Key.

Missing Parameters

{
  "error": "Bad Request",
  "message": "Required field is missing",
  "status_code": 400
}

Solution: Ensure all required fields are included in your requests.

WhatsApp Business Platform Errors

{
  "error": "WhatsApp Business Platform Error",
  "message": "Message template not approved",
  "status_code": 422,
  "details": {
    "field": "message",
    "code": "TEMPLATE_NOT_APPROVED"
  }
}

Solution: Use approved message templates or ensure your business account has the necessary permissions.

Rate Limit Errors

{
  "error": "Rate Limit Exceeded",
  "message": "Too many requests",
  "status_code": 429,
  "retry_after": 60
}

Solution: Wait for the specified retry period before making additional requests.

8. Send Individual WhatsApp Messages

Endpoint: POST /api/v1/workspace/{workspace_id}/send_message/wabp_template_message

For sending individual WhatsApp messages to specific contacts (not bulk campaigns).

Field	Type	Description	Allowed Values / Example	Required
`X-API-Key`	`string (header)`	API key for authorization. See Authorization Guide	`e91772ccb5e6ce5f932d6417eacd9a1e031b957101cdb68be76d417defa7fd28`	✅
`workspace_id`	`string (path)`	Unique identifier of the workspace	`3fa85f64-5717-4562-b3fc-2c963f66afa6`	✅
`phone_number`	`string`	Sender WhatsApp Business phone number	`+1234567890`	✅
`to_phone_number`	`string`	Recipient WhatsApp phone number	`+19876543210`	✅
`message`	`string`	Message content	`Thank you for your interest in our products!`	✅
`media_urls`	`array[string]`	Media URLs for rich media messages	`["https://example.com/product-catalog.pdf"]`

Example

Request:

curl -X 'POST' \
  'https://seax.seasalt.ai/seax-api/api/v1/workspace/3fa85f64-5717-4562-b3fc-2c963f66afa6/send_whatsapp_message' \
  -H 'accept: application/json' \
  -H 'Content-Type: application/json' \
  -H 'X-API-Key: e91772ccb5e6ce5f932d6417eacd9a1e031b957101cdb68be76d417defa7fd28' \
  -d '{
    "phone_number": "+1234567890",
    "to_phone_number": "+19876543210",
    "message": "Thank you for your recent inquiry! Here's our product catalog.",
    "media_urls": ["https://example.com/product-catalog.pdf"]
  }'

Response:

{
  "id": "wamsg_12345678-abcd-efgh-ijkl-123456789012",
  "status": "sent",
  "from_phone": "+1234567890",
  "to_phone": "+19876543210",
  "message": "Thank you for your recent inquiry! Here's our product catalog.",
  "created_time": "2025-07-17T19:00:00.000Z",
  "sent_time": "2025-07-17T19:00:01.000Z"
}

Best Practices

Contact Targeting

Use Labels Effectively: Organize contacts with meaningful labels like premium_customers, new_subscribers, product_interested
Exclude DNC Lists: Always exclude DNC (Do Not Contact) and unsubscribed labels
Test with Small Groups: Test campaigns with a small subset before sending to large audiences
Segment by Engagement: Use labels to track engagement levels and target accordingly
WhatsApp Opt-ins: Ensure contacts have explicitly opted-in to receive WhatsApp messages

Message Content

Follow WhatsApp Policies: Adhere to WhatsApp Business Platform messaging policies
Use Approved Templates: For certain message types, use pre-approved message templates
Personalization: Leverage contact fields for personalized messaging
Rich Media: Utilize images, videos, and documents to enhance engagement
Clear CTAs: Include clear call-to-action with trackable links
Timing: Consider time zones and send during appropriate hours for your audience

Campaign Management

Monitor Delivery: Check campaign logs regularly for delivery issues
Track Performance: Monitor read rates, reply rates, and conversions
Handle Failures: Review failed messages and update contact information
Respect Opt-outs: Process unsubscribe requests immediately
Link Shortening: Enable link shortening for better tracking and analytics
Compliance: Ensure compliance with local messaging regulations and WhatsApp policies

WhatsApp-Specific Best Practices

Business Verification: Ensure your WhatsApp Business account is properly verified
Template Management: Manage and update message templates regularly
Media Quality: Use high-quality media files that comply with WhatsApp’s size limits
Response Time: Be prepared to handle replies promptly as WhatsApp users expect quick responses
Conversation Context: Maintain conversation context when sending follow-up messages

Conclusion

Utilizing the SeaX API for WhatsApp Business Platform Campaigns enables efficient and dynamic interaction with your audience. Proper setup, continuous monitoring, and adherence to best practices will enhance your campaign’s effectiveness and outreach.

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Last modified November 8, 2025: Merge pull request #40 from seasalt-ai/fea/kelly/wabp-general-campaign-tutorial (e2a5ef0)

WhatsApp Business Platform Campaigns

Tags:

Categories:

WhatsApp Business Platform Campaigns

Overview

Key Benefits

Use Cases

Limitations

Getting Started

Authorization

Setting Up Your API Key

Step-by-Step Guide

1. Retrieve Phone Numbers

2. Retrieve Contacts

3. Set Up WhatsApp Campaign

Example: Basic WhatsApp Campaign

Example: Scheduled WhatsApp Campaign

4. Monitor Campaign Progress

Example

5. Get Campaign Logs

Example

6. Import Contacts (Optional)

Example

7. Common Errors & Handling

Authentication Errors

Missing Parameters

WhatsApp Business Platform Errors

Rate Limit Errors

8. Send Individual WhatsApp Messages

Example

Best Practices

Contact Targeting

Message Content

Campaign Management

WhatsApp-Specific Best Practices

Conclusion

Feedback